Shipping, Acclimating Plants and Guarantee

SHIPPING

We ship live plants Mondays and Tuesdays. We do not ship plants Wednesday, Thursday or Friday due to USPS Priority Mail being 2-3 day shipping, this would risk plants being stuck in shipping over the weekend prolonging delivery.

Live plants are shipped the next shipping day from when they were ordered. Orders for live plants that are placed Wednesday - Sunday will ship on Monday. 

Plants are shipped with either USPS Priority Mail or UPS, we will determine which service will deliver the package faster and that service will be utilized.

Tracking information will be sent at the time of label creation which in most cases is the day of shipping. Be sure to add keepfishkeeping@gmail.com to your contacts to ensure the follow up emails do not get placed in your spam folder.

We encourage all customers to monitor the tracking information closely and ensure you have arrangements to have your package brought in out of the elements if you are not home at time of delivery. This is extremely important in the extremely cold or hot months. Our plants are packed and insulated well but a package sitting on a porch in January is doomed no matter how well it's packed. If you are unable to be home for delivery we recommend calling your local post office and request that they hold the package there for pick up. Post offices are climate controlled and will protect packages from extreme weather.

Our plants are packed wrapped in wet paper to keep them damp then placed in plastic bags to ensure they stay hydrated. These bags are then placed in either an insulated pouch or insulated box depending on temperatures. Heat packs or cool packs are included at no extra charge.

 

ACCLIMATING 

We recommend getting your new plants into the water as soon as possible to prevent them from drying out.

When acclimating tissue culture plants, remove the plant from the cup and clean off the gel material from the roots. Once they are cleaned separate into the desired amount of pieces then plant. It's that easy. This is why they call them 1-2 Grow.

When acclimating potted plants it is best to cut the roots that have grown through the pot to ensure they don't rip when removed from the pot. Once the roots are trimmed remove the rock wool from the pot and separate into two halves. Clean off as much of the rock wool as possible (a fork can be used to assist in the removal of the wool).

Once the wool is cleaned off trim the excess roots before planting or attaching. I know this is scary and it took me a while to get use to this but I can assure you this will not kill the plants. We're just removing the excess, not the entire root. This will allow for easier planting and promote new root growth.

Tropica plants are grown immersed which means they are grown with only the roots submerged in water. When the plants are brought into our facility they're also kept immersed. This promotes faster, more healthier growth. Immersed plants are also considerably hardier for shipping since they're not use to being fully submerged in water.

Don't believe the hype you hear about immersed plants having a difficult time converting to submerged. Maybe some plants struggle with this but Tropica plants rarely do. In our experience of planting hundreds of Tropica plants we've had very few experience ill effects after submerging. Those that have bounced back within only a few days or a week.

If you plant your plants in your aquarium and after a couple days notice slight yellowing of the plant do not panic. If your plants have been planted properly and your water is adequately fertilized they'll bounce back very quickly. 

We have had the highest level of success and joy with our personal Tropica plants and we know you will too. Enjoy and welcome to the KGTropicals/Tropica family!!

Guarantee:

We guarantee your plants will arrive to you alive and healthy but sometimes things happen such as unforeseen delays due to weather events or mistakes by the Postal Service, in the event one of these delays occur and your plants do not survive transport we will require photographs of the plants in the bag or immediately after it is removed from the bag.

Photos must be submitted within 2 hours of delivery of your plants. If your plants are melted or dead on arrival a replacement plant will be sent on the next plant shipping day or a site credit can be issued at the customers request.